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Step by Step Instructions
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（1）Log in to the Cloudfon CX Panel.
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（2）In the left navigation bar, go to Omnichannel Widget > My Widget. Select a Widget from the My Widget drop-down list,
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（3）Go to Web-chat.
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（4）Go to the Agent Wrap-Up tab.
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（5）On the Agent Wrap-up page, Coludfon CX provides default system fields—Category and Comment. In case you want to add more fields, click Add Item.
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（6）On the Add a Field page, choose the type of field you would like to add and set it as Visible or Required or both.
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（7）Click Save.