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Step by Step Instructions
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（1）Log in to the Cloudfon CX Panel.
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（2）In the left navigation bar, go to Omnichannel Widget > My Widget. Select a Widget from the My Widget drop-down list,
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（3）Go to Web-chat.
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（4）Go to the Offline message tab.
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（5）Choose whether to open the Use default offline message window or Redirect visitors to a custom page when visitors click on your offline message button.
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（6）If you select Use default offline message window, set the Header and Greeting Message.
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（7）In the Fields section, click the Add a Field link to add new fields.
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（8）Set the Visible, Required fields to collect the information you need.
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（9）Define your email addresses to where visitors’ offline messages will be sent to.
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10. If （10）If you select Redirect visitors to a custom page, set the Page URL. And you can select whether Open page in a new window/tab.
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（11）Click Save.