You can ban or block CloudFon CX allows you to block unwanted visitors from initiating accessing your chat requestsservice. Your chat buttons are invisible to banned visitors, and in the meanwhile, the banned visitors will not be displayed in the visitor list of the Agent Console.
With Cloudfon CX Live Chat, you can ban visitors using 2 different ways. One is to ban visitors from IP, and the other is from Visitor ID.
Each visitor has its Visitor ID in Cloudfon CX Live Chat, CloudFon CX supports banning visitors by Visitor ID and by IP address.
Visitor ID is planted in the visitor’s browser cookie. If a visitor gets banned
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by Visitor ID, they cannot see the chat button on your website using the same browser. However, if this visitor switches to another browser, uses another machine, or clears the cookies in the browser they previously used to visit your website, they can see your chat button and initiate chat requests.
If you ban an IP, all visitors using the same IP address
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cannot see your chat button.
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On the Control Panel, CloudFon CX also provides the option for you to ban visitors through IP Range. However, you should be cautious about using this option as it may keep your live chat away from many other potential valuable clients.
You Agents can ban visitors in the following 2 scenarios:
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When you’re in your control panel.
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both from the Agent Console and from the Control Panel.
From the Agent Console, agents can ban a visitor in the visitor list or a visitor in chat.
From the Control Panel, agents can add visitor IDs or IPs to the banned list.
Step by Step Instructions
Log in to the Cloudfon CX Panel.
In the left navigation bar, go to Live Chat > Omnichannel Widget> Settings > Ban List
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On the Ban List page, select to ban visitors by ID or IP.
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