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The Knowledge Bases drawer appears.
Click New Knowledge Base.
You can add, edit and delete Knowledge Bases.
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And click Add button.
Continue to customize the settings, build a repository of articles, and so forth.
If you select Closed, Agent can’t see the Knowledge Base, select Open, Agent can see the Knowledge Base.
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Create an article
Log in to your Cloudfon CX.
From the left navigation menu, go to Knowledge Base > Knowledge Bases > Articles.
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