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Available in Live Chat: When selected, the department appears as an option in Live Chat configurations such auto distribution rules.
Available in Inbox: When selected, the department appears as an option in Inbox configurations such as auto distribution rules.
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Office Hours
a. You can choose to default to the office hour set in the global setting, or you can reset a new one for the current queue.
By default, office hour default by global settings.
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b. Select your Time Zone.
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c. On the Working Hours tab, add your working hours for the days on which your customer service team is working.
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d. On the Holidays tab, click the Add Holiday button to set your holidays. You can also remove an existing holiday from the Operations column.
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e. Click Save.