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Create A New Role
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（1）Log in to Cloudfon CX Control Panel.
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（2）From the left navigation menu, go to People > Roles.
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（3）Click Add.
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（4）On the New Role page, add a Name for the role, and add the agents you want to assign the role.
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（5）Click Save.
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（6）Then you can edit or delete the role, and configure the role’s permissions.
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Configure Role Permissions
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To enable or disable role permissions, follow these steps:
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（1）Log in to the Cloudfon CX Control Panel.
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（2）From the left navigation menu, go to People > Roles. On the Roles page, a list of roles is displayed.
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（3）Locate the role that you want to disable the permission for, and click the gear icon in the Permissions column.
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（4）Turn on or off the toggle keys of the corresponding permissions.
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（5）Click Save.