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Step by Step Instructions
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（1）Log in to the Cloudfon control panel.
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（2）From the left navigation menu, go to People > Skills.
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（3）Click Add.
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（4）Input the skill name, and add the agents who have this skill. You can also add a description to help identify the skill.
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（5）Click Save. The skill is successfully created after the changes are saved.
（6）(Optional) Repeat the steps to add a set of skills.
After skills are created, you can set up routing rules to route visitors to agents with specified skills.
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