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Available in Inbox: When selected, the queue appears as an option in Inbox configurations such as auto distribution rules.b. Click Save.https://portal11.comm100.site/kb/100/f9627b0c-6ff8-45c5-bdf5-b627f234d9bf/a/021fecb7-0640-4780-8244-334178a46638/comm100-ticketing-messaging-auto-distribution
Office Hours
a. You can choose to default to the office hour set in the global setting, or you can reset a new one for the current queue.
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