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Although offline messages can be viewed in your Cloudfon CX, you can set them to receive them in your email addresses. Customizing the Offline Message window is easy. Follow the instructions to define your own offline message window.
Step by Step Instructions
Log in to the Cloudfon CX Panel.
In the left navigation bar, go to Live Chat > My Widget. Select a Chat Plan from the My Widget drop-down list,
Go to Web-chat.
Go to the Offline message tab.
Choose whether to open the Use default offline message window or Redirect visitors to a custom page when visitors click on your offline message button.
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