Add Queue
Log in to your Cloudfon CX control panel.
From the left navigation menu, go to People > Chat Queue.
Click Add.
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On the New Department page, enter the Name and the Description to identify the department. And you can add required agents to the queue.
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(Optional) Define whether the department can be used in Live Chat and Inbox. By default, a newly created department can be used in both Live Chat and Inbox.
Available in Live Chat: When selected, the department appears as an option in Live Chat configurations such auto distribution rules.
Available in Inbox: When selected, the department appears as an option in Inbox configurations such as auto distribution rules.
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