Post chat survey window is a window where visitors can leave evaluative comments and rate agents’ performance after chat. Post chat survey helps you gather clients’ feedback, evaluate employees’ performance and identify improvement opportunities. Cloudfon CX Live Chat also provides Rating Report and Post-Chat Survey Questions Report so that you can have a full picture of how well your agents are doing.
Step by Step Instructions
Log in to the Cloudfon CX Panel.
In the left navigation bar, go to Live Chat > My Widget. Select a Chat Plan from the My Widget drop-down list,
Go to Web-chat.
Go to the Post-chat tab and turn on the Post-chat toggle key to enable your Post-chat window.
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