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Select Route visitors based on custom rules option.
On the Rules area, click "Add".
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Enter the name of the New Rule.
Turn the toggle key to enable the rule.
From the Conditions drop-down list, select a condition you want to apply.
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10. Select the name of the Chat Queue or Agent from their drop-down list
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14. When visitors fail to be routed based on any of the custom Rules, you can redirect them to offline message window and forward their messages to their email address.
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