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Set value:
You can set a certain value for the variable, or input “{{“ to awake the Variable selector to select a variable as the value, the value will be displayed in Collected Leads https://cloudfon.atlassian.net/wiki/spaces/CX/pages/edit-v2/58261530#Collected-Leads.
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Ticket Fields, it also supports setting variables for Ticket. The fields are as follows:
Fields | Description |
|---|---|
Subject | Ticket Subject. |
Priority | Select the priority of Ticket from the drop-down list. |
Status | Select and set the status of Ticket from the drop-down list. |
Custom Ticket Variable | Custom Ticket variables. |
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You can use the "Ticket Status" variable in Set Value to set the Ticket as resolved without the need for manual operation by the Agent when the customer fails to reply within the time limit or when the flow ends. |
Send an email:
Configure the pre-defined email, the system will automatically send an email when it gets the visitor’s information.
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