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CloudCX allows you to block unwanted visitors from accessing your chat service. Your chat buttons are invisible to banned visitors, and in the meantime, the banned visitors will not be displayed in the visitor list of the Agent Console. CloudCX supports banning visitors by Contact ID and by IP address. |
Add Banned IPs
If you ban an IP, all visitors using the same IP address cannot see your chat button. The system also provides the option for you to ban visitors through IP Range. However, you should be cautious about using this option as it may keep your live chat away from many other potential valuable clients.
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