...
Actions | Description |
|---|---|
Transfer chat | This action allows you to transfer the chat to a specific agent, chat queue, or transfer the chat based on the Widget's routing rules. |
Branch | This action allows you to set specific user paths for different conditional steps in the flow. |
Go to Flow | This action allows you to transfer to another Flow when a present Flow is finished. |
Let AI Agent answer | This action allows you to transfer to AI Agent. Click Set AI Agent live for chatto learn more. |
...
Transfer chat:
Transfer the chat to a specific agent, chat queue, or transfer the chat based on the Widget's routing rules.
Branch:
Click Add new branch to enter the new branch edit page.
Define the logical expression, you can use meet all, meet any, or use logic expression to trigger the branch.
Click
button to add a condition for the branch to trigger.
...
If you select “use logic expression” to set routing rules, please note：
Conditions need to be added before input expression, otherwise the system will prompt “Invalid logical expression.”
The parentheses must come in pairs and be written as half-width.
Or, And are not case sensitive. Space should be added before and after.
The precedence of logical operators in order from highest to lowest is: (), And, Or.
The number used in the expression must exist in the identifier number list.
If you have 5 conditions, you can use Expression like (1 or 2 or 3) and (4 and 5). This expression means the branch will be triggered when any of the 1 to 3 conditions is met as well as condition 4 and condition 5 are met. The number here is the condition identifier number.
Go to Flow:
Transfer the visitor to another Flow.
...