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Create

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an SMS Flow  

You can create your own SMS Flow for the SMS account.

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  1. Click the Start action to select a an SMS account for this flow. If there is no account can be selected, click Setup a an SMS Channel Account switch to Inbox > Channel > SMS to add SMS account first, you can find more details from SMS https://cloudfon.atlassian.net/wiki/x/uADyAg.

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  • Ticket Fields, it also supports setting variables for Ticket. The fields are as follows:

Fields

Description

Subject

Ticket Subject.

Priority

Select the priority of Ticket from the drop-down list.

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Status

Select and set the status of Ticket from the drop-down list.

Custom Ticket Variable

Custom Ticket variables.

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You can use the "Ticket Status" variable in Set Value to set the Ticket as resolved without the need for manual operation by the Agent when the customer fails to reply within the time limit or when the flow ends.

  • Send an email:

    • Configure the pre-defined email, the system will automatically send an email when it gets the visitor’s information.

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