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Create
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an SMS Flow
You can create your own SMS Flow for the SMS account.
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Click the Start action to select a an SMS account for this flow. If there is no account can be selected, click Setup a an SMS Channel Account switch to Inbox > Channel > SMS to add SMS account first, you can find more details from SMS https://cloudfon.atlassian.net/wiki/x/uADyAg.
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Set value:
You can set a certain value for the variable, or input “{{“ to awake the Variable selector to select a variable as the value, the value will be displayed in Collected Leads https://cloudfon.atlassian.net/wiki/spaces/CX/pages/edit-v2/58261530#Collected-Leads.
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Ticket Fields, it also supports setting variables for Ticket. The fields are as follows:
Fields | Description |
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Subject | Ticket Subject. |
Priority | Select the priority of Ticket from the drop-down list. |
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Status | Select and set the status of Ticket from the drop-down list. |
Custom Ticket Variable | Custom Ticket variables. |
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You can use the "Ticket Status" variable in Set Value to set the Ticket as resolved without the need for manual operation by the Agent when the customer fails to reply within the time limit or when the flow ends. |
Send an email:
Configure the pre-defined email, the system will automatically send an email when it gets the visitor’s information.
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