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To use the 2FA after verifying your login credentials on the login page, you need to enable the 2FA setup of your account in the Profile > Security Settings > Two-Factor Authentication. You can find more details about Two-Factor Authentication 9.3.2 Two-Factor Authentication2FA Policy

Step-by-Step Instructions

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  • Email: The system will send you the six-digit verification code to your email automatically for every time login.

  • 10 Backup Codes: 10 Backup Codes will be generated and saved when you enable the 2FA of your account with email. You can find more details about Two-Factor Authentication 9.3.2 Two-Factor Authentication2FA Policy.

  • Backup Code: If you can not get the verification code from the above sources. You can contact the administrator to get the backup code for your account. You can find more details about Two-Factor Authentication https://cloudfon.atlassian.net/wiki/spaces/CX/pages/edit-v2/49152100#Backup-Code.

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  • Authenticator App: You can get the dynamic six-digit verification code from the Authenticator App when you log in.

  • 10 Backup Codes: 10 Backup Codes will be generated and saved when you enable the 2FA of your account with Authenticator App. You can find more details about Two-Factor Authentication 9.3.2 Two-Factor Authentication2FA Policy.

  • Backup Code: If you can not get the verification code from the above sources. You can contact the administrator to get the backup code for your account. You can find more details about Two-Factor Authentication https://cloudfon.atlassian.net/wiki/spaces/CX/pages/edit-v2/49152100#Backup-Code.

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When you set allow agents to skip Two-Factor Authentication for 14/30/60/90 days in Global Settings > Security > 2FA Policy.You can find more details from9.3.2 Two-Factor Authentication2FA Policy.

You can select to enable the “Don’t ask again for 14/30/60/90 days”, the system will disable the 2FA of your account for next 14/30/60/90 days.

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