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The Flow builder page is displayed with a Start Action. To learn more about these actions, see Flow Actions https://cloudfon.atlassian.net/wiki/spaces/CX/pages/edit-v2/58261530#Flow316866647#Flow-Actions.
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In the Flow builder page, you can do one of the following to customize your flow’s information:
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Click
button to copy an action. Click
button to delete the action. Click
button to add an a next step action.
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You can add flow actions based on your request, you can find more details about flow actions from Flow Actions https://cloudfon.atlassian.net/wiki/spaces/CX/pages/edit-v2/58261530#Flow316866647#Flow-Actions.1.
Now, you can click Publish to publish the Flow. After publishing this flow, you can select this flow when you enable Trigger a flow in Pre-Chat, Offline-Message, or when you add Go to Flow action in other flow.
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Set value:
You can set a certain value for the variable, or input “{{“ to awake the Variable selector to select a variable as the vaulevalue, the vaule value will be displayed in Collected Leads https://cloudfon.atlassian.net/wiki/spaces/CX/pages/edit-v2/58261530#Collected-Leads.
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Send an email:
Configure the pre-defined email, the system will automatically send an email when it get gets the visitor’s information.
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