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The Flow builder page is displayed with a Start Action. To learn more about these actions, see Flow Actions https://cloudfon.atlassian.net/wiki/spaces/CX/pages/edit-v2/58261530#Flow316997797#Flow-Actions.
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In the Flow builder page, click the flow name on the top right to customize your flow’s information. You can create a name for the flow, and add the description for this flow.
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Click
button to copy an action. Click
button to delete the action. Click
button to add an a next step action.
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You can add flow actions based on your request, you can find more details about flow actions from Flow Actions https://cloudfon.atlassian.net/wiki/spaces/CX/pages/edit-v2/58261530#Flow316997797#Flow-Actions.1.
Now, you can click Publish to publish the Flow. After publishing this flow, this flow will be triggered when a customer send sends messages to this WhatsApp account.
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Media:
Select the media type, the media supports Image, Audio, Video, File, Location.
Input the media URL, the media URL can be opened, and the media can be downloaded from the URL.
(Optional) Input the caption for the media.
(Optional) Enable the action Wait for a response, set the timeout duration for this interactive action, and select or create a variable for customer’s response.
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In Flow Operations actions, you can do the following:
Reassign Ticket:
Reassgin Reassign the ticket to a specific agent, chat queue, or reassign the ticket based on the Inbox's routing rules.
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Set value:
You can set a certain value for the variable, or input “{{“ to awake the Variable selector to select a variable as the vaulevalue, the vaule value will be displayed in Collected Leads https://cloudfon.atlassian.net/wiki/spaces/CX/pages/edit-v2/58261530#Collected-Leads.
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Send an email:
Configure the pre-defined email, the system will automatically send an email when it get gets the visitor’s information.
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