| Info |
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The Block Senders feature helps you block unsolicited messages from certain email addresses or domains and move them to the Ticket Junk folder or reject them. |
| Note |
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The Blocked Sender feature only works for new tickets only. The feature does not block the sender for tickets that were created prior to before blocking the sender's contact identity. |
| Table of Contents |
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Add a Block Sender
Prerequisites
A valid system admin account.
Step-by-Step Instructions
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Go to your
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system
CloudCX installation domain, and log in with the admin account.
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From the left navigation
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menu, go to Inbox > Settings > Block Senders.
（3）In the Settings drop-down menu, go to Blocked Senders, and click Add.
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Click on the “+” button to add a block sender.
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Enter the block sender’s Email or Domain, then select Block Level for this block sender.
Mark future messages as Junk option moves : Moves all future emails from the block sender to the Junk folder in Agent Panel.
Reject all future messages means all :All the future emails from the block sender will not be created as a ticket in the system.
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Click Save.
Manage Block Senders
Edit: Click on the “Edit” icon to open the edition window for editing the block sender.
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Delete: Click on the “Delete” icon to open a confirmation window for deleting the block sender. Click on “Delete” button to delete the block sender, or click on “Cancel” to cancel the deletion.
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