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AI Agent is enabled and customized through Workflows, offering you the best control and flexibility. AI Agent can pass a conversation to an existing Workflow to triage, or a Workflow can pass to an AI Agent to step in and offer support whenever you want. This article covers how to configure and set AI Agent live over chat using Workflows, providing you with control and flexibility over how AI Agent behaves. |
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Select an AI Agent for this flow to use. If there is no AI Agent can be selected, you need to create an AI Agent first, you can find more details about AI AgentAI Agent.
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Select the button description for the default branch.
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