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CloudCX Connector Hub provides integration with Microsoft Office 365 via the API for Microsoft. The configuration is done server-side, in an easy and straightforward way. Let's follow the instructions step by step to complete the integration with Microsoft.

Note

If users in your system intend to utilize the Micorosft email channel or SMTP server, configuring this application setting is crucial.
Failure to do so may result in the user receiving a warning message from Microsoft when attempting to connect the Micorosft email.

Table of Contents

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Create An Application

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That's all the Office 365 integration, now, you can connect your Office 365 to the Inbox > Channels > Email in your tenant https://cloudfon.atlassian.net/wiki/spaces/CX/pages/49283141/3.1.1+Email#Office-365-account or your SMTP server 9.2.2 Custom SMTP Server

Warning Message

This warning message indicates that the Microsoft email Application, configured on the System Connect Hub, is incorrect or invalid.

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