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CloudCX Connector Hub provides integration with Facebook via the API for Facebook. The configuration is done server-side, in an easy and straightforward way. Let's follow the instructions step by step to complete the integration with Facebook.

Note

If users in your system intend to utilize the Facebook Messenger channel, configuring this application setting is crucial.
Failure to do so may result in the user receiving a warning message from Facebook when attempting to connect the Facebook page.

Table of Contents

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Create A Facebook App

To integrate with Facebook, you have to create a Facebook app in the developer portal. You can find more details about creating Facebook apps https://developers.facebook.com/docs/development#register .

Prerequisites

  1. A valid Facebook Account.

  2. A valid Facebook Developer Account.

  3. A verified Facebook Business Account.

  4. A valid Facebook Page.

Register A Facebook App

  1. Go to Facebook developer portal and click on the “Create App” button

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Once you register your Facebook App, you will have to obtain the App ID and App Secret. These values will be available in the app settings and will be required while setting up in the Connector Hub.

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Configure Facebook Login

  1. Add the Facebook Login for Business product via the Facebook app dashboard.

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  1. Enable Client OAuth login, Web OAuth login, and add the Authorized Redirect URL https://your_cx_domain/api/v1.0/facebook/integration/callback to the Valid OAuth Redirect URIs.

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Configure the Facebook App

  1. In the App settings > Basic, add your CloudCX installation domain as your app domain.

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  1. Subscribe to all the fields and save the subscription.

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Submit the Facebook App into production

Before you can start using your Facebook app in production, you will have to get it verified by Facebook. Refer to the docs on getting your app verified.

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  1. After obtaining advanced access and switching the App Mode to Live, the configuration on Facebook is finished.

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Configure Facebook Integration in CloudCX

Log in to your system administrator portal https://your_cx_domain:9006, go to Advance > Connector Hub Setting > Facebook to configure.

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That's all the Facebook integration, now, you can connect your Facebook pages to the Inbox > Channels > Facebook in your tenant 3.1.2 Facebook !

Warning Message

This warning message indicates that the Meta Application on Facebook, configured on the System Connect Hub, is incorrect or invalid.

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