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Connect to Salesforce with system configuration via Connector Hub Setting > Salesforce in the system administrator portal. You can find more details about integrate with Salesforce Integrate with CRM Application-Salesforce .
Connect to Salesforce with custom configuration via App & Integrations > Settings > custom configuration. You can find more details about Custom Configure Salesforce in CloudCX Tenanthttps://cloudfon.atlassian.net/wiki/spaces/CX/pages/edit-v2/49283204#Connect-to-Salesforce-with-custom-configuration276824174/Custom+Configurate+Salesforce+in+CloudCX+Tenant.
Connect CloudCX to Salesforce CRM
Go to your CloudCX system
CloudCX installation domain, and log in with the admin account.From the left navigation menu, go to App & Integrations.
Select the Salesforce card, and click on “Settings”.
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Prerequisites
To connect with Salesforce, your CloudCX system administrator needs to complete the integration in the CloudCX admin system > Connector Hub Settings > Salesforce. You can find more details about Integrate with SalesforceIntegrate with CRM Application-Salesforce.
Step by Step Instructions
Click on “Connect with Salesforce” and then login with your Salesforce account.
Note: You need to have particular sets of permissions in your Salesforce account for the integration to work. It is recommended that you use an Admin SF account.
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Click on “Allow” to approve the permission requests from your CloudCX system, the Salesforce connect page will be closed automatically.
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The connected Salesforce account will be showed on the App & Integrations > Settings. Now, CloudCX will be able to save or update visitor’s information to the connected Salesforce account.
Connect to Salesforce with custom configuration
Create A Salesforce App
To integrate with Salesforce, you have to create a Salesforce app in your Salesforce.
Prerequisites
A valid Salesforce Account.
An account that has the Administrator role.
Create A Salesforce App
Go to your Salesforce portal and click on “Setup”.
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Go to PLATFORM TOOLS > Apps > App Manager, click on “ New Connected App”.
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In the Basic Information, enter basic details like the Connected App Name, API Name and Contact Email.
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In the API(Enable OAuth Settings), select Enable OAuth Settings and add the Authorized Redirect URL
https://your_cx_domain/api/v2.0/integration/app/callback/api/salesforceto the Callback URL.
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Select and add OAuth Scopes to the Selected OAuth Scopes.
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Select the required permissions mentioned below for your Salesforce App, then click on “Save” to create the App.
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Require Secret for Web Server Flow
Require Secret for Refresh Token Flow
Enable Client Credentials Flow
Enable Authorization Code and Credentials Flow
Require user credentials in the POST body for Authorization Code and Credentials Flow
Note: Please do not select the ”Require proof key for Code Exchange (PKCE) Extension for Supported Authorization Flows” permission, otherwise your CloudCX will not be able to connect Salesforce properly.
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Re-enter App Manager, find the newly created connected app in the list on the left, click on “View” to go to Manage Connected Apps.
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In the Manage Connected Apps, click on “Manage Consumer Details”
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In the Consumer Details, you will have to obtain the Consumer Key and Consumer Secret. These values will be required while setting up in the Salesforce custom configuration.
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Configure Salesforce Integration in CloudCX
Click on “custom configuration” enter the custom configuration page.
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Enter the below requested values, then click on “Next”. The Salesforce custom configuration page will be closed automatically.
Paste the Consumer Key & Consumer Secret to Client ID & Client Secret, the Client ID & Client Secret obtain from Consumer Details https://cloudfon.atlassian.net/wiki/spaces/CX/pages/edit-v2/49283204#Create-A-Salesforce-App.1 .
Copy the Authorized Redirect URL and paste to Callback URL https://cloudfon.atlassian.net/wiki/spaces/CX/pages/edit-v2/49283204#Create-A-Salesforce-App.1 .
Enter the Salesforce login URL "https://login.salesforce.com/” into Account Server Address & CRM address.
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Go to your CloudCX system
CloudCX installation domain, and log in with the admin account.From the left navigation menu, go to App & Integrations.
Select the Salesforce card, and click on “Settings”.
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Click on “Connect with Salesforce” and then login with your Salesforce account.
Note: You need to have particular sets of permissions in your Salesforce account for the integration to work. It is recommended that you use an Admin SF account.
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Click on “Allow” to approve the permission requests from your CloudCX system, the Salesforce connect page will be closed automatically.
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The connected Salesforce account will be showed on the App & Integrations > Settings. Now, CloudCX will be able to save or update visitor’s information to the connected Salesforce account.
Configure Salesforce in CloudCX
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