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The post-chat survey can be viewed by widget and by queue. You can filter the widget or queue to see how the answers to each survey question are distributed under a specific widget or queue.
RatingÂ
In Cloudfon CloudCX Web Chat, visitors can rate the chat service they received. This report shows details of visitors’ ratings on the chat performance of an agent, a queue, and the web chat team as a whole within a defined time range.
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