| Info |
|---|
Two-Factor Authentication (2FA) is a security process in which two different authentication factors must be provided to verify your identity. It helps protect your CloudFon CX CloudCX account from unauthorized access by adding a second-level security layer to your primary-level authentication. The 2FA process is not necessary for all sites. However, CloudFon CX CloudCX suggests that it should be set up to enhance your account security further. With more robust security like 2FA, you can secure your customer's valuable data from unauthorized access and other cybercrime. |
Set up and Reset Two-Factor Authentication (2FA)
Set up 2FA
CloudFon CloudCX provides two methods: Email authentication and Authenticator app authentication, You can set the authentication methods you want.
...
To set up email authentication via CloudFon CX CloudCX Control Panel, follow these steps:
（1）Log in to the CloudFon CX CloudCX Control Panel.
（2）Go to Profile> User Setting > Two-Factor Authentication(2FA).
...
The email authentication is successfully enabled with your CloudFon CloudCX account.
（5）Now your account has been enabled with 2FA successfully. If you lose your device, you'll need these backup codes to log into your account. Without your device or a backup code, you'll have to contact the administrator to recover your account. We recommend you download them to keep them in a safe place.
...
The authenticator app authentication is successfully enabled with your CloudFon CloudCX account.
...
（7）Click View Backup Codes to view&download your backup codes.
...
Login Using Two-Factor Authentication (2FA)
To login using 2FA on CloudFon CloudCX Control Panel, follow these steps:
On the User Sign In page, provide your CloudFon CloudCX credentials, and click Sign In.
...
2FA Warning Messages
Login Attempt Failed
CloudFon CloudCX gives you five login attempts to input the authentication code you receive from the Email or Authenticator app. However, if you fail to log in on the third and fourth attempt, the Input Authentication Code page displays a warning message: Please try again in five minutes.
...