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Availability
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The Availability report provides details on agent status change within a defined time range. Logged-in agents can change their status between online and away or select any number of custom statuses. This report shows whether agents have stuck to normal working schedules within a defined time period. |
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This is a real-time report on the queue, providing the status of agents in the queue, web chat data, and ticket processing status.
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Active Conversations
It supports viewing the number of completed and ongoing chats and ticket numbers for each agent on the day.
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