Routing rules dictate which chat queue or agent is assigned a ticket when a customer reaches out and a new ticket is created. These rules are configured within the Cloudfon CX CloudCX Control Panel and ensure that tickets are immediately routed to the person best suited to handle the request.
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For example, if you have different email boxes for your Support and Sales team, but you want to manage both using Cloudfon CXCloudCX, you can configure routing rules for the messages sent to the Sales inbox to assign to the Sales team and vice versa automatically.
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Step by Step Instructions
（1）Log in to your Cloudfon CXCloudCX.
（2）From the left navigation menu, go to Inbox > Settings > Routing Rules.
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