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A service-level agreement (SLA) is a commitment between a service provider and a client. It lays out the expectations by which that service is measured. In CloudFonCloudCX, you can configure SLAs for Time to First Response, Time to Next Response, or Time to Resolution for Tickets within the Inbox solution. |
Step by Step Instructions
（1）Log in to your Cloudfon CX CloudCX Control Panel.
（2）From the left navigation menu, go to Inbox > Settings > SLA Policies.
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