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Actions | Description |
|---|---|
Send Content | |
Send WhatsApp message | This action allows you to send a message to the visitor. |
Collect Info | |
Wait for a response | This action allows you to collect customer responses and assign a variable value. |
Flow Operations | |
Reassign Ticket | This action allows you to reassign the chat to a specific agent, queue, chatbot, or reassign the chat based on the Inbox's routing rules. |
Branch | This action allows you |
Date/Time | This action allows you to control flows based on time and date. |
Let AI Agent answer | This action allows you to transfer to AI Agent when a present Flow is finished. Click here to learn more. |
Advanced | |
Set value | This action allows you to set a value for name, email, phone number, company name, comment. |
Send an email | This action allows you to send emails. For example, you can send the visitor's information to the company's lead collection email box. |
HTTP Request | This action allows you to make an HTTP Request component that includes triggering a webhook and fetching variables. |
Flow Templates
CloudFon CX CloudCX provides three pre-built Flow templates. Using these templates, you can build your Custom Flow.
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To create a Flow, follow these steps:
（1）Log in to your CloudFon CX CloudCX account.
（2）From the left navigation menu, go to Automation> Flow Builder > Flows.
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