With the Fields & Mappings feature of CloudFon CloudCX Inbox, you can create additional fields that help give context to a ticket. These fields allow you to capture information and save it to a ticket. System fields are default, and custom fields can be created to serve your unique operational or business needs.
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Step by Step Instructions
（1）Log in to your Cloudfon CX CloudCX Control Panel.
（2）From the left navigation menu, go to Inbox > Settings > Fields & Mappings.
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To create field Mappings, follow these steps:
（1）Log in to your Cloudfon CX CloudCX Control Panel.
（2）From the left navigation menu, go to Inbox > Settings > Fields & Mappings.
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