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CloudFonCloudCX's Knowledge Base system allows you to create multiple knowledge bases. Each knowledge base is entirely separate from the others. Setting up multiple knowledge bases is especially helpful, for example, when you are supporting various products. Having all articles in the same knowledge base can be confusing and overwhelming for customers using only one product. |
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To create multiple knowledge bases, follow these steps:
（1）Log in to your Cloudfon CXCloudCX.
（2）From the left navigation menu, go to Help Center > Knowledge Base.
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Setting up your knowledge base starts with creating articles. CloudFon CloudCX Knowledge Base provides an easy-to-use Markdown editor and allows you to organize articles by category and tag, so that they are easy to find and maintain.
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