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Step by Step Instructions
（1）Log in to the Cloudfon CX CloudCX Panel.
（2）In the left navigation bar, go to Omni Widget > My Widget. Select a Widget from the My Widget drop-down list,
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Route Chats by Support Tiers
CloudFon CloudCX helps you route chat requests to the appropriate queues based upon support tiers, customer priority, and/or escalation issues, thus making sure that customers can get quick and accurate responses for questions of different importance.
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