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Prerequisite Knowledge for Linux
To deploy Cloud CX on Linux, you need to have some knowledge and skills of the Linux operating system, and here are some Linux infrastructures and popular Linux distributions that will be used.
Debian Buster 10, Debian Bullseye 11
Ubuntu 20.04 (LTS) Focal, Ubuntu Impish 21.10, Ubuntu 22.04 (LTS) Jammy
Docker 20.10 or higher.
IPv4/IPv6
Systemd
IP tables
Firewalld
HTTP
It only supports 64-bit OS.
This document assumes that the Linux OS is already deployed and administrators of Cloud CX have been granted root permission to Linux.
Cloud and Virtualization Environment Supported
To build a high-availability communication solution to help clients reduce cost and improve communication performance, Cloud CX commits support to cloud services and has confirmed compatibility with the following cloud and virtualized environments:
VMware ESX 5.X and above.
Microsoft HyperV 2016 R2 and above
Amazon AWS
ALI Cloud
Google Could
Microsoft AZURE
Digital Ocean
System Performance Depends On the Following Key Factors
Maximum simultaneous chat needed for CX
Maximum online agents needed for CX
Conversations & Files record storage
Maximum Flows(Bot) on CX
Maximum Chat Queues on CX
Depending on the key features listed above, Cloud CX is able to run on PCs and servers with various CPUs ranging from Intel i5 CPUs to Xeon.
Other Requirements
Latest Firefox, Google Chrome, Edge browser
Knowledge of Linux and Linux Internet administration
Ensure server date time is synced correctly.
FQDN Support
Although Cloud CX is designed to be able to run on servers without FQDN specified, we recommend specifying FQDN with the following advantages:
Easier access to Web Portal for Cloud CX
Easier management of clients after IP address change for CX
Convenient access to HTTPS when accessing Web Portal
Avoid browser warnings when accessing the WebRTC Client
The FQDN you are using must be able to be resolved correctly into the server with Cloud CX installed in LAN. If Cloud CX is installed on the public network, FQDN must be resolved correctly into the public network address for the server with CX installed.
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1. Prepare the TLS certificate
When there is a need for additional security of the conversation traffic for Web (HTTPS) sessions, the Transport Layer Security (TLS) is used to secure the client's conversation connections. In TLS protocol, the data is encrypted and protected. TLS communication requires a certificate to authenticate the recipient of the secured data.
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Important: Please confirm the Certificate is a full-Chain certificate, otherwise some third-party platforms such as WhatsApp will reject the verification request. After the server is initialized, you can test the certificate integrity through the following test sites:
For example: https://www.sslchecker.com/sslchecker
2. Prerequisite Knowledge for Linux
To deploy Cloud CX on Linux, you need to have some knowledge and skills of the Linux operating system, and here are some Linux infrastructures and popular Linux distributions that will be used.
Debian Buster 10, Debian Bullseye 11
Ubuntu 20.04 (LTS) Focal, Ubuntu Impish 21.10, Ubuntu 22.04 (LTS) Jammy
Docker 20.10 or higher.
IPv4/IPv6
Systemd
IP tables
Firewalld
HTTP
It only supports 64-bit OS.
This document assumes that the Linux OS is already deployed and administrators of Cloud CX have been granted root permission to Linux.
3. Cloud and Virtualization Environment Supported
To build a high-availability communication solution to help clients reduce cost and improve communication performance, Cloud CX commits support to cloud services and has confirmed compatibility with the following cloud and virtualized environments:
VMware ESX 5.X and above.
Microsoft HyperV 2016 R2 and above
Amazon AWS
ALI Cloud
Google Could
Microsoft AZURE
Digital Ocean
4. System Performance Depends On the Following Key Factors
Maximum simultaneous chat needed for CX
Maximum online agents needed for CX
Conversations & Files record storage
Maximum Flows(Bot) on CX
Maximum Chat Queues on CX
Depending on the key features listed above, Cloud CX is able to run on PCs and servers with various CPUs ranging from Intel i5 CPUs to Xeon.
5. Other Requirements
Latest Firefox, Google Chrome, Edge browser
Knowledge of Linux and Linux Internet administration
Ensure server date time is synced correctly.
6. FQDN Support
Although Cloud CX is designed to be able to run on servers without FQDN specified, we recommend specifying FQDN with the following advantages:
Easier access to Web Portal for Cloud CX
Easier management of clients after IP address change for CX
Convenient access to HTTPS when accessing Web Portal
Avoid browser warnings when accessing the WebRTC Client
The FQDN you are using must be able to be resolved correctly into the server with Cloud CX installed in LAN. If Cloud CX is installed on the public network, FQDN must be resolved correctly into the public network address for the server with CX installed.
7. Supported web browsers
CloudCX supports the following web browsers:
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