Page Comparison

SuccessThat helped

This branch handles the situation when the AI Agent answers a question successfully.

• You can select the button description that triggers this branch. Of course, if your contact replies Nice, Good, etc., it will also be identified as this branch.

• Enabled by default for all AI Agent Steps and cannot be removed.

Transfer to agentGet more help

This branch handles the situation when the Contact requests to speak to a human agent.

• You can select the button description that triggers this branch. Of course, if your contact replies Humam, Manual customer service, etc., it will also be identified as this branch.

• Enabled by default for all AI Agent Steps and cannot be removed.

Customer inactive

This branch handles the situation when the contact has not responded for 10 minutes (the default). You can decrease this limit if required.

Enable this branch by checking "Add customer inactive branch"

AI Agent is unable to answer

This branch handles the situation when the AI Agent is unable to answer a question.

Enable this branch by checking "Add Al Agents Can't Answer Questions"

Others

This branch handles the situation when a technical failure occurs, e.g., the Channel is disconnected, Respond AI credits run out, etc.

Enabled by default for all AI Agent Steps and cannot be removed.