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（4）On the New queue page, enter the queue name and add agents to the queue. You can add descriptions to help you identify the queue.
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Also you can Set the queue
to be used in webchat or inbox.
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（5）Click Save.
Now you have successfully created a queue.
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Auto Distribution
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WebChat Auto Distribution
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| Info |
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Auto Distribution in Inbox enables you to auto distribute tickets to agents to make sure the workload is distributed optimally. Once tickets are auto-distributed, agents do not need to pick up tickets manually. You can define distribution rules of how tickets are assigned to agents and the maximum tickets an agent can accept automatically. |
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How does Auto Distribution work?
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(1) In the Auto Distribution Method section, you can turn on the toggle key if you prefer assigning the tickets to their last assignee.
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(2) In the Maximum Number of Auto-Assigned Tickets section, you can do one of the following:
Set the maximum number of auto-assigned tickets for all agents.
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Set the maximum number of auto-assigned tickets for each agent. You can filter the agents by queue.
Turn off the toggle key if you do not want to auto-assign tickets to an individual agent.
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