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（2）From the left navigation menu, go to Help Center > Knowledge Base.
（3）Click the Knowledge Base drop-down list and navigate to the Manage knowledge bases area.
（4）Click Manage.
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（5）Click Add button.
（6）Continue to customize the settings, build a repository of articles, and so forth.（7）If you select Closed, Agent can’t see , including background image, name, and available queue.
（7）Turn on the toggle key to enable the Knowledge Base, select Open, Agent then agents can see the Knowledge Basearticles in the knowledge base in the agent console.
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Create an article
Setting up your knowledge base starts with creating articles. CloudFon Knowledge Base provides an easy-to-use Markdown editor and allows you to organize articles by category and tag, so that they are easy to find and maintain.
（1）Log in to your Cloudfon CX.
（2）From the left navigation menu, go to Help Center > Knowledge Bases > Articles.
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（1）Select the knowledge base you want to add the article to
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（3）(Optional)Select a category, or add a category.
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