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（6）In the Fields section, click the Add Itema field link.
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（7）In the Add a Post-chat Field window, you can select any of the available fields or click the New Field link to create a new field. Add a Field name, select the Type from the drop-down list and click Save. And you can choose to set it as Visible, Required, or as both. Click OK Save to save the changes.
For example, you can add a field like “Comments”, and provide a text box for the users to type.
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（8）Once the new field is saved in the Fields section, you can click on the Edit icon to edit and the Remove Delete icon to delete it.
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（9）Click Save. Click Live Preview button, you can view Preview.
Now you have set up your post-chat survey window. Your visitors can rate your agents’ chat performance after the chat. Here is a sample post-chat survey window showing up on your visitors’ screen:
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