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（11）Set the priority from the drop-down list. Queued chats with a higher priority are distributed before those with a lower setting. By default, each chat request is assigned with the Normal priority.
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（12）Click OKSave.
（13）You can create multiple Rules to route chat requests.
（14）When visitors fail to be routed based on any of the custom Rules, you can redirect them to offline message window and forward their messages to their email address or a queue.
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Note: Routing Rules for Inbox Channel is under Settings within the Inbox Module. |
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Understanding Chat Routing Scenarios
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