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(4)Click Connect with ZOHO and then provide your ZOHO login credentials.

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Info

Note: CloudFon also supports you to custom integration with ZOHO CRM.

(1)Zoho Configuration

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  •  Fill in some information necessary to create the app and then click "save"

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  • Re-enter Applications, find the newly created application in the list on the left, click the title, enter the information page.

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  • Copy Client ID and Client Secret, it will be used later

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(2)Cloudfon CX Configuration

  • Click custom configuration.

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  • Fill in the Client Id and Client Secret of your Zoho application into Client-id and Client-Secret, and fill "https://accounts.zoho.com" into both Account Server Address and CRM address.

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  • Copy Authorized Redirect URL

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  • Go back to Zoho App and past the copied Authorized Redirect URL into Authorized Redirect URIs.

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  • Click Next to connect with ZOHO CRM.

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Integration with WebChat/Inbox

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